One of the major antagonists to maximizing revenue in a dental practice is controlling and reducing overhead costs. According to the ADA, the average American dentists overhead is 69%. To help Dr. Fullmer, practice management specialist Amy Reynolds, set up a plan to reduce no-shows and cancellations, created a script to improve case acceptance rates, and moved dental supply and lab services to programs developed by Accelerate Dental.

Result: Dr. Fullmer’s no-shows and cancellations fell below 1%, case acceptance rates improved and overhead dropped from 71% to 63% in the first phase.